FREE DELIVERY ON ORDERS OVER R1300

Terms & Conditions

1. Detailed description of goods and/or services

Lula Fox is a business in the natural cosmetics industry that sells natural, largely organic make up products and services related to make up training and application.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of email and invoice number by Nightwings Couriers.

3. Return and Refunds policy

The provision of goods and services by Lula Fox is subject to availability. In cases of unavailability, Lula Fox will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15% administration fee. Please see our Detailed returns policy for the process.

5. Customer Privacy policy

Lula Fox shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Lula Fox bank account, the details of which will be provided on request.

7. Card acquiring and security

Card transactions will be acquired for (Lula Fox via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Lula Fox separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9 Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Lula Fox takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Lula Fox chooses as its domicilium citandi et executandi for all purposes under thisagreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 18A Northumberland Avenue, Craighall Park, 2196, South Africa.

12. Variation

Lula Fox may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Lula Fox (Pty (Ltd) based in South Africa trading as Lula Fox and with registration number 2016/ 308389 / 07 and Fiona Buchner and Sinead Brook as Owners. 14 Lula Fox contact details Email: shop@lulafox.life Telephone: 082 851 0390

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