FREE DELIVERY ON ORDERS OVER R1300

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your product is faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. However, if your product is faulty, please contact us and we will replace the product.

To complete a return or exchange, we require a receipt or proof of purchase and the cost of couriering the product back to us, will be for your own account. Please email us at shop@lulafox.life for our warehouse address. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at shop@lulafox.life 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

Shipping
To return your product, you should mail your product to: 9 Doveton Road, Parktown, Johannesburg, 2196

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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